399ber Privacy Policy

When you create a 399ber account, we collect the following personal information:

• Full name as it appears on your National ID (NID) or passport
• Date of birth (to verify the 21+ age requirement)
• Bangladesh mobile phone number
• Mobile financial service account number (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals
• Username and encrypted password
• City or division of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

Providing this information is a mandatory condition of registration. Without it, we cannot create or maintain your account.

While you use the 399ber platform, we automatically collect data related to your activity, including:

• Deposit and withdrawal transaction records, amounts, timestamps, and payment method references
• Game history across all casino games and sports betting markets
• Bonus claims, wagering activity, and promotional engagement
• Session start and end times, session duration, and frequency of play
• Customer support messages, complaints, and their resolution outcomes

We collect certain technical data automatically when you access the 399ber platform, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths within the platform
• Cookie identifiers and session tokens (see our Cookie section below)

This technical data is used primarily for security monitoring, fraud prevention, and improving platform performance. It is not used for any purpose unrelated to operating and securing the 399ber platform.

The primary purpose of collecting your personal data is to operate the 399ber platform and provide you with the services you have requested. Specifically, we use your data to:

• Create, verify, and manage your account
• Process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Allow you to participate in casino games, sports betting markets, and promotions
• Respond to your customer support requests and resolve any complaints
• Send account-related communications such as transaction confirmations and security alerts
• Enforce our Terms & Conditions and detect fraudulent or prohibited activity

399ber uses your activity data — including deposit frequency, session length, and betting patterns — to support responsible gaming across the platform. This monitoring helps us identify accounts that may show signs of problem gambling behaviour, allowing our support team to reach out proactively with information about deposit limits, cooling-off periods, and self-exclusion tools.

This use of your data is in your direct interest and is a core part of our commitment to safe gambling for all players in Bangladesh. For more information, please visit our Responsible Gaming page.

With your consent at the time of registration, we may send you promotional communications about 399ber offers, bonuses, seasonal promotions (such as those around Eid, Pohela Boishakh, or the IPL and BPL cricket seasons), and platform updates. You may withdraw this consent at any time by contacting our support team. Withdrawing consent for marketing communications does not affect the processing of your data for account management or legal compliance purposes.

We are required to retain certain categories of personal data for defined periods to meet our obligations under applicable financial and anti-money laundering requirements. These obligations take precedence over any data deletion request you may make, and data retained for legal compliance purposes will be deleted as soon as the applicable retention period expires.

399ber may be required to disclose personal data to law enforcement authorities, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. We will only disclose the minimum data necessary to comply with such a request. Where permitted by law, we will notify you of any such request before disclosing your data.

399ber uses cookies and similar tracking technologies to operate the platform securely and to improve your experience. Cookies are small text files stored on your device when you access the platform. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during your visit. You cannot opt out of essential cookies without ceasing to use the platform.
• Analytics cookies: Used to understand how players navigate the platform — which games are most popular, where players spend the most time, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language settings and notification choices so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attacks.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies may affect the quality of your experience on the platform but will not prevent you from accessing core services.

399ber retains personal data for the following periods, after which it is securely deleted or fully anonymised:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, to meet financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure.
• Customer support records: Retained for 3 years from the date the support ticket was closed.
• Marketing consent records: Retained until you withdraw consent plus 1 year thereafter as an audit record.

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by 399ber:

• Right of access: You may request a copy of all personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request deletion of your personal data. This right is subject to our legal retention obligations and cannot override mandatory record-keeping requirements.
• Right to restrict processing: In certain circumstances, you may request that we restrict our processing of your personal data while a dispute or correction request is under review.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team using the email address displayed in the footer of this page. We aim to respond to all data rights requests within 30 calendar days of receipt.

399ber reserves the right to update or revise this Privacy Policy at any time. When we make material changes, the "Last updated" date at the top of this page will be revised accordingly. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your personal data.